Legal
Refund & Cancellation Policy
Subscriptions to Aftertask are processed by Paddle as Merchant of Record or authorized reseller. Paid Team and Business subscriptions include a 14-day trial when started through Aftertask Checkout. This page explains how refunds and cancellations work for Aftertask. Paddle's Buyer Terms and Refund Policy also apply to the transaction.
Trial and cancellation
You can cancel during the 14-day trial from your workspace Billing settings before the trial ends and you will not be charged. If you continue after the trial, the subscription bills for the selected monthly or annual period.
After a paid subscription starts, you can cancel any time from your workspace Billing settings. Cancellation stops the next renewal. Your workspace continues on the paid plan until the end of the current billing period, then drops to Free. Cancellation alone does not trigger a refund.
Subscription refunds
Because paid subscriptions include a 14-day trial, subscription charges are generally non-refundable after the trial converts to a paid plan, except where required by law or Paddle's policy. To request a refund, email [email protected] with your Paddle transaction id. Approved refunds are processed through Paddle.
We will correct duplicate charges, billing errors, and charges caused by prolonged service issues.
Plan changes mid-cycle
Plan changes are handled through Paddle Checkout or Paddle's customer portal. Timing, proration, and any immediate charge or credit are shown by Paddle before confirmation.
AI credit packs
One-time AI credit packs are intended as top-ups for paid workspaces. Unused top-ups may be refunded within 14 days of purchase. Once any credit from a top-up is consumed, the top-up is non-refundable except where required by law or Paddle's policy. For unused top-ups, email [email protected]. Approved refunds are processed through Paddle and may require us to remove the corresponding credits from the workspace.
Service downtime
We do not offer automatic SLA credits at this time. If a prolonged outage materially affects your use, email us and we will review on a case-by-case basis.
How to request a refund
Email [email protected] with:
- The email address on the Aftertask account.
- The Paddle transaction id (from the receipt Paddle emailed you).
- A brief reason, optional but helpful.
We aim to respond within 2 business days. Approved refunds are issued by Paddle to the original payment method and may take 5 to 10 business days to appear, depending on your bank.